Process Efficiency and Optimization through a Process Centric Organization 
Andreas R. Felschow
Chief Technical Officer/SEI Certified High Maturity Appraiser
The Process Company, LLC

Introduction:

This presentation will provide specific information to organizations about how process improvement must be anchored by a solid process architecture and infrastructure.

Participants will learn:

• Understanding the relationship of process to improvement objectives
• How to establish an easily navigable process architecture and hierarchy
• Using this process hierarchy to effectively establish a capability
• Using the process capability as the foundation for improvement

Outline:

• The Importance of Being Process Centric
  • What is a process
  • Why is process important
  • Defining a process architecture
    • Case study of a specific implementation of a successful process architecture which lead to increased performance
  • Establishing a process hierarchy
• Understanding how to mature a process which leads to high performance and understanding process efficiency
  • Establishing business objectives
  • Matching the business objectives to the process
  • Measuring the process
  • Establishing improvement goals
• Improving the organization's capability and understanding how to effectively improve the organization's performance
  • Process Modeling as a basis for optimization
  • Process performance baselines
  • Process variation
  • Optimizing the process

Biography:

Mr. Felschow has over 25 years of professional and management experience in systems and software engineering, program management, business process management and software process improvement. Mr. Felschow is an authorized Software Engineering Institute (SEI) Authorized Lead Appraiser for SCAMPI appraisals and an authorized Introduction to CMMI instructor. Mr. Felschow is also a certified SEI High Maturity Lead Appraiser. Mr. Felschow has participated on over 100 appraisals as facilitator/coach to organizations in accordance with the SEI Assessment/Appraisal Guidelines. He is experienced with the mulitple assessment/appraisal methods which all are related to process management and improvement initiatives. Mr. Felschow is considered an expert in applying the Capability Maturity Models (CMMI) and has helped guide many organizations up through level 5 of the CMM and CMMI.

Mr. Felschow was a contributing author on the third edition of Handbook of Software Quality Assurance. He has been very active in the software process improvement networks (SPIN) speaking on several topics. He is a frequent speaker at software engineering and software engineering process group (SEPG) conferences. He has served on the Software Engineering Institute's (SEI) CBA IPI advisory board.