Help IT Demonstrate its Value: Measurement for Performance and Value 
Clyneice Chaney
Quality Manager
Project Performance Corporation

Introduction:

Everyone would agree that 21 century Information technology (IT) organizational is an essential and integral component of corporate operations anode that technology plays a dominate role in corporate strategy. As IT becomes a more critical component of organizational strategy and consumers a growing share of enterprise spending, IT executives are under increasing pressure to demonstrate and measure their accomplishments. These issues are difficult, and to further complicate it there is continued debate on appropriate IT metrics. IT metrics are one of the primary challenges faced by IT executives today.

This presentation focuses on Understanding what to measure so that a demonstration of value can be made. A review of performance measures from the IT perspective, Quality/Testing organization, Customer focus and Development organization focuses will be presented.

Outline:

• IT and Measurement: Where are We Today
• What Needs to Be Measured
• IT Performance
• Quality/Testing Performance
• Customer Focused Performance
• Development Organization Performance
• Putting Performance Metrics in Place

Participants will learn:

• Understand the need for performance measures in today's environment
• Understand performance measures for an IT organization
• Understand performance measures for Quality/Testing organization
• Understand performance measures for Customer Focused perspective
• Understand performance measures from the Development Organization perspective
• Review high-level steps in implementing new measures

Biography:

Clyneice Chaney, Corporate Quality Manager with Project Performance Corporation brings over 20 years of testing, quality assurance and process improvement experience. Clyneice holds certifications from American Society for Quality as a Certified Quality Manager, Quality Assurance Institute's Certified Quality Analyst, and Project Management Institute's Professional Project Manager. She has served on the Board of Examiners for the Virginia State Quality Exam and the Georgia State (Oglethorpe) Quality Award.

Focusing on process improvement and procedure development in the software testing and quality assurance areas, Clyneice has successfully lead process improvement, methodology development, and reengineering projects for organizations wishing to improve their software development, testing processes, and tool implementation.

Clyneice is currently an instructor for the International Institute for Software Testing and has presented technical papers at the Software Engineering Institute: SEPG Conference, American Society for Quality: Quality Manager's conference, Quality Assurance Institute International Testing conference and STAR East Testing and the Quality Assurance conference.