A Case Study on Implementing an Organizational Measurement Program 
Cheryl Saar & Feno Monaco
Manager
Allstate Insurance

Introduction:

Allstate Insurance is the second largest property and casualty insurance company in the United States . Our IT department that supports the property and casualty applications employs nearly 2500 employees.

Allstate Protection Technology is responsible for much of the policy and claims processing, marketing, and distribution software development. Goals have been established that represent our strategy and vision, some of which focus directly on process improvement and project delivery. To provide visibility and support progress toward the satisfaction of these goals, an organizational measurement program has been established.

Learning Objectives:

The steps Allstate Insurance used to successfully implement an organizational measurement program in a large organization provides a model that can be used for other organizations

Outline:

• How an established goal measurement program was a key contributor to our creation of an organizational measurement program
• How we prioritized automation of the data collection and reporting
• Learnings from the pilot program
• Working around the limitations imposed by non-standard source data repositories
• The importance of clarifying the audience for measurement reports
• Future program growth

Biography:

Cheryl Saar is a manager in the Estimation & Metrics (E&M) Team at Allstate Insurance, where she consults on the implementation and ongoing support of estimation and metrics processes throughout the Allstate Protection Technology organization. Ms. Saar has over twenty-five years IT experience in estimation, metrics, project and people management, software development, testing, education, and technical telephone and onsite support.

Feno M. Monaco, PMP, is the manager for the Estimation & Metrics (E&M) Team at Allstate Insurance. Mr. Monaco has 10 years global consulting experience, where he spent 5 of those years managing a global E&M team. He has built E&M teams from idea to full operational capability, while implementing processes to support external assessments of CMM L3 maturity in multiple geographies. Along with his PMP certification, Mr. Monaco is a SW-CMM assessor and CMMI SCAMPI team member trained.