Changing Organizations: Getting out of the Delta into the Future! 
Cyneice Chaney
Corporate Quality Manager
 Project Performance Corporation

Introduction:

An organization's culture, people, process and structure are the elements that allow it to function. Implementing process improvement into an organization such as CMMI, ISO can vastly change that culture and often creates resistance and failed improvement efforts. Understanding organizational change and its principles can help process improvement implementers lead more successful projects with less resistance. This presentation discusses the approach used to introduce organizational change for a test organization as well as a CMMI implementation project.

Learning Objectives:

  • Understand Organizational Change Management
  • Understand affect of Culture shock
  • Become familiar with a methodology to affect organizational change

Outline:

  • Caterpillar Organization
    • Current State
    • Current Problem
  • Realities of Change
    • Organizational change issues
    • Organizational change methodology
  • Effecting Change
    • Future
    • Present
    • Delta
    • Tool and techniques
  • Becoming a Butterfly
    • Accomplishing Organizational change

Biography:

Clyneice Chaney, Corporate Quality Manager with Project Performance Corporation brings over 20 years of testing, quality assurance and process improvement experience. Clyneice holds certifications from American Society for Quality as a Certified Quality Manager, Quality Assurance Institute's Certified Quality Analyst, and Project Management Institute's Professional Project Manager. She has served on both Virginia and Georgia 's State Quality Award (State Baldrige award) examiner.

Focusing on process improvement and procedure development in the software testing and quality assurance areas, Clyneice has successfully lead process improvement, methodology development, and reengineering projects for organizations wishing to improve their software development, testing processes, and tool implementation.

Clyneice is currently an instructor for the International Institute for Software Testing and has presented technical papers at the Software Engineering Institute: SEPG Conference, American Society for Quality: Quality Manager's conference, Quality Assurance Institute International Testing conference and STAR East Testing and the Quality Assurance conference